Terms & Conditions
Effective date: September 8, 2026 · Last updated: September 8, 2026 · Version 1.1
1. General Provisions and Definitions
1.1. These Terms & Conditions (the "Terms") govern the use of the SD Bridge mobile application and platform (the "App", the "Platform", the "Service"). By installing, opening or registering in the App, you confirm that you have read, understood and fully accept these Terms. If you do not agree, do not use the App.
1.2. Platform Operator — the legal entity that owns the SD Bridge software product and provides e-commerce participants with automated information services by means of that software, and organizes their information interaction (an information intermediary; with respect to organizing the interaction of the parties, an electronic trading platform operator within the meaning of the Law of the Republic of Uzbekistan "On Electronic Commerce" No. ZRU-792): «SALES DOCTOR SOLUTIONS» LLC (TIN 304418535), a resident of IT Park Uzbekistan, registered at 20a, 12 mavze, Yangi Hayot MFY, Yunusabad district, Tashkent, Republic of Uzbekistan (also the "Operator", "Company", "we"). The Platform Operator's legal form, information on licenses and permits (if any), the list of services provided and their cost (tariffs) are disclosed in the App and/or on the Platform Operator's official website, as well as in agreements with Distributors. The SD Bridge app is a software product owned by the Platform Operator. The Platform Operator's role is to provide the SD Bridge software, render automated information services and ensure interaction between both sides (Retailer and Distributor).
1.3. Distributor — a legal entity or sole proprietor whose goods are available for ordering through the Platform and who connects to the Platform under a separate agreement with the Platform Operator. Orders placed by the Retailer through the App are transmitted to the Distributor (including to the accounting system it uses) for processing and fulfillment.
1.4. Distributor Operator — an employee or representative of the Distributor acting on its behalf to process and clarify order details (for example, when an item from the order is out of stock — to agree on a replacement or next steps). Such interaction with the Retailer may take place both through the App and outside it. The Distributor Operator acts on behalf of the Distributor, not the Platform Operator.
1.5. Retailer — a retail outlet, wholesale buyer or HoReCa representative registering in the App to place orders and purchase goods. The SD Bridge app is intended primarily for use by the Retailer.
1.6. User — a person using the App (the Retailer, as well as the Distributor or Distributor Operator to the extent applicable to them).
2. Description of the Service
2.1. SD Bridge is a digital platform that connects retail outlets (retail, HoReCa) with distributors and suppliers to place orders for goods.
2.2. Platform features: browsing distributors' product catalogs, creating and submitting orders, tracking order status, and interaction between Retailer and Distributor.
2.3. The Company acts solely as a technology intermediary providing the platform. The Company: is not a Distributor or Retailer and is not a party to the purchase transaction; is not liable for the quality, completeness or conformity of goods to their description; does not guarantee delivery times.
2.4. The App is intended exclusively for use by legal entities and sole proprietors. The App is not intended for persons under 18 years of age and is not a service for consumers purchasing goods for personal needs. By registering in the App, the User confirms that they are at least 18 years old and that they act for business purposes and not for personal, family or household purposes.
3. Registration and Account
3.1. Registration requirements: registration is available to legal entities and sole proprietors registered in the Republic of Uzbekistan. Accurate and complete information is mandatory, including a Taxpayer Identification Number (TIN/INN), as well as any required licenses and certificates (where applicable). The Platform Operator may verify and automatically fill in company details based on the TIN/PINFL using third-party information services and state information resources.
3.2. Account security: the User is responsible for keeping account credentials secure, must not share them with third parties, and must immediately notify the Operator of any unauthorized access. All actions performed under the account are deemed performed by the User.
3.3. Verification and approval: the Operator may verify the User's data and may refuse registration, suspend or block an account if inaccurate data is identified. Registration takes effect after the application is reviewed and approved by the Platform Operator. Until approval, access to certain features of the App, including placing orders, may be limited.
3.4. Authority: by registering in the App, the individual confirms that they act on behalf of the relevant legal entity or sole proprietor and are authorized to accept these Terms on its behalf.
3.5. One-time code sign-in: sign-up and sign-in are performed using a mobile phone number confirmed by a one-time code sent via SMS. The User must keep access to that number secure and must not share confirmation codes with third parties. All actions performed after successful code confirmation are deemed performed by the User.
3.6. Security limits: for security reasons, repeated entry of an incorrect code may temporarily block confirmation; limits also apply to how often codes may be requested.
3.7. Service messages: by requesting a code, the User agrees to receive service SMS messages related to access to the App and the operation of the Service.
3.8. Phone number and SMS access. The App uses the User’s mobile phone number solely for registration, sign-in and identity verification via a one-time code (OTP) sent by SMS, and to send service messages related to the operation of the Service. The App does not read, send or process any other SMS messages on the User’s device and does not use the phone number for marketing purposes without separate consent.
4. Orders and Payment
4.1. An order placed by the Retailer through the App is transmitted to the relevant Distributor (including to the accounting system it uses) for processing and fulfillment. The supply agreement is concluded directly between the Retailer and the Distributor. The App provides the transmission of the order and the information interaction between the parties. The transmission of an order and updates to its status are performed automatically; in certain cases additional processing may be required, of which the Retailer is informed through the App. Order status information is displayed in the App as it is received from the Distributor.
4.2. Prices, minimum order amounts and delivery terms are set by the Distributor and displayed in the App. The Platform Operator is not responsible for the accuracy or currency of prices, descriptions or product availability — this information is posted and maintained by the Distributor. The availability of certain goods for ordering may depend on the Distributor's service area and the Retailer's address, and is displayed in the App.
4.3. Order cancellation and changes: the Retailer may cancel an order in the App until the order is handed over for delivery; the technical rules and the cut-off point for cancellation are determined by the Platform Operator and displayed in the App. Later cancellation or changes to an order are possible only by agreement with the Distributor in accordance with its existing processes.
4.4. Order detail clarification: after an order is received, the Distributor Operator may contact the Retailer through the App (where the relevant functionality is available) or by other means of communication to clarify order details — for example, when certain items are out of stock, to agree on a replacement, quantity change or next steps. Such interaction takes place between the Retailer and the Distributor; the Platform Operator only provides the technical means of communication.
4.5. The App does not process any payments. Payment for goods is not made through the App, the App Store or Apple In-App Purchase. All settlements for goods are made by the Retailer and the Distributor independently, outside the App, in accordance with the Distributor's existing processes. The App does not provide digital goods or subscriptions purchased through Apple. Goods ordered through the App are physical goods supplied and consumed outside the App.
4.6. The Company does not process payments for goods and is not liable for settlements between the Retailer and the Distributor. Funds for goods are not received into the Platform Operator's accounts.
4.7. Nature of the Platform Operator's fee: the fee charged by the Platform Operator to the Distributor for the use of the App is a consideration for the right to use the software granted to the Distributor (a royalty) and for automated information services rendered by means of the software (processing, generating, transmitting and supporting orders through the Platform). The amount of such fee may be calculated based on the volume of orders processed through the App; in this case the volume of processed orders serves only as a basis (a unit of measurement) for calculating the cost of the software-use services and does not turn the fee into a payment for goods. Such fee is not a payment for goods, a trade margin, a commission, or a consideration for intermediation in the sale of goods, and does not depend on the price of the goods or on whether they are sold. The amount and calculation of the fee are determined by the Platform Operator's tariffs published in the App and/or on the Platform Operator's official website, and/or by a separate agreement between the Platform Operator and the Distributor.
4.8. The Retailer's use of the App to search for goods and place orders is provided without any fee charged by the Platform Operator to the Retailer. The Retailer pays the cost of the ordered goods directly to the Distributor (to the Distributor's bank account), in accordance with the Distributor's terms; such settlements do not pass through the Platform Operator.
5. User Obligations
5.1. Requirements for the Distributor: the Distributor's obligations are established by a separate agreement with the Platform Operator and include, in particular: providing accurate information about goods; keeping prices up to date; fulfilling orders within agreed timeframes; ensuring product quality; providing relevant documentation.
5.2. Retailer obligations: provide correct information when placing an order; make timely payments to the Distributor; inspect goods upon receipt; submit claims within the established timeframes.
5.3. General obligations: comply with the law; respect the rights of other Users; not use the Platform for unlawful purposes; not gain unauthorized access to the Service, interfere with its operation, or distribute malicious code.
5.4. Prohibited use: the User must not place knowingly false or bad-faith orders; use the App to mislead other Users; automatically collect (scrape) catalog data, prices or other Platform information; copy or use Platform data for purposes unrelated to placing orders; or take any action that disrupts the normal operation of the Service.
6. Intellectual Property and Content
6.1. All rights to the App, its design, source code, logos, trademarks and content belong to the Company or its licensors and are protected by law.
6.2. The User is granted a limited, non-exclusive, non-transferable license to use the App within its functionality.
6.3. Product Content and warranties: product content (catalogs, names, descriptions, images of goods, prices, trademarks and other materials; the "Content") is received by the Platform from the Distributor, including through automated data transfer from the accounting system used by the Distributor, or is posted by the Platform Operator based on the Distributor's data and materials. The Distributor warrants (including under a separate agreement with the Platform Operator) that it holds all necessary rights to such Content, that its use on the Platform does not infringe third-party rights (including trademark, copyright and other intellectual property rights), and that the information about goods and prices is accurate. The person that provided the Content is responsible for it. The Distributor is also solely responsible for the lawfulness of the sale and circulation of the goods it offers and for compliance with statutory restrictions and permit requirements applicable to certain categories of goods (including alcohol and tobacco products and other goods of restricted circulation), including holding the necessary licenses and permits. The Platform Operator does not verify and is not responsible for the lawfulness of the circulation of specific goods.
6.4. Publication approval and moderation: Content appears in the customer-facing catalog of the App after the Platform Operator confirms the completeness and correctness of the data required to display the product. Such confirmation is technical in nature and does not constitute verification of the accuracy of product information, product quality, legality, or rights to the Content. The Platform Operator may, but is not obliged to, review the substance of the Content, and may restrict access to and remove Content that violates these Terms, third-party rights or legal requirements, including upon a justified request from a rights holder or an authorized authority.
6.5. Indemnification: the person that provided Content in violation of third-party rights shall independently settle any related claims and reimburse the Platform Operator for documented losses arising from such violation.
7. Limitation of Liability
7.1. The Service is provided "as is" and "as available". The Operator does not guarantee uninterrupted or error-free operation of the App and makes no warranty of fitness for any particular commercial purpose.
7.2. The Company is not liable for disputes between the Retailer and the Distributor, product quality, delivery delays, the actions of third parties, or force majeure.
7.3. Liability cap: the Operator's total liability shall in no case exceed the greater of the following two amounts: the fees for the use of the App actually paid by the User to the Platform Operator during the preceding 12 months, or the equivalent of UZS 10,000,000 (ten million), and is limited to the extent permitted by applicable law.
7.4. Force majeure: the parties are released from liability for non-performance or improper performance of obligations if caused by force majeure circumstances (natural disasters, accidents, failures of communication networks and power supply, actions of state authorities, and other events beyond the parties' reasonable control).
8. Personal Data
8.1. The Company processes the User's personal data in accordance with the Law of the Republic of Uzbekistan "On Personal Data" and the Privacy Policy available at: https://sd-bridge.salesdoc.io/privacy.
8.2. Personal data is processed with the data subject's consent and to the extent necessary for the Service to function and to perform the agreement. By using the App, the User provides such consent.
8.3. The Company takes legal, organizational and technical measures to protect personal data, ensures registration of personal data bases as required, and designates a person responsible for the processing and protection of personal data. The primary personal data bases of Users are hosted on technical facilities physically located within the territory of the Republic of Uzbekistan. Certain data may be transferred to third-party services, including outside the Republic of Uzbekistan, in the cases and to the extent disclosed in the Privacy Policy, in compliance with the Law of the Republic of Uzbekistan "On Personal Data". Personal data is destroyed once the purpose of its processing is achieved, unless otherwise required by law.
8.4. The App may use third-party services (for example, push-notification and SMS services, analytics, and services for verifying counterparty details by TIN/PINFL). The data transferred to such services and the purposes of their use are disclosed in the Privacy Policy.
9. Dispute Resolution
9.1. Handling of requests and complaints: requests and complaints related to the App or to orders are submitted through the App or to the Platform Operator's email specified in Section 14. The Platform Operator reviews a request within a reasonable time, but no more than 10 (ten) business days, and requests information from the other party where necessary. For disputes relating to goods, their quality, payment and delivery, the Platform Operator assists in resolution (forwards the request to the relevant party, may restrict or block a violator, remove infringing Content), but does not act as an arbitrator and is not a party to the transaction between the Retailer and the Distributor. The Platform Operator is not obliged to compensate losses under transactions to which it is not a party. Such disputes are resolved between the Retailer and the Distributor as set out below.
9.2. Negotiation: all disputes are first resolved through negotiation; the parties shall attempt to reach agreement within 15 business days.
9.3. Mediation: if negotiation fails, the parties may apply to the Mediation Center at the Chamber of Commerce and Industry of the Republic of Uzbekistan.
9.4. Court and governing law: if settlement is not possible, disputes are heard in the courts of the Republic of Uzbekistan. These Terms are governed by the laws of the Republic of Uzbekistan.
10. Changes and Termination
10.1. The Operator may amend these Terms and the platform rules. The Operator announces any suspension of the Platform or changes to the platform rules in the App at least 30 (thirty) days in advance, except in cases provided by law. Continued use of the App after the changes take effect constitutes acceptance of the updated Terms.
10.2. The User may stop using the Service and delete their account at any time.
10.2.1. Account deletion is available directly in the App (account settings section).
10.2.2. A request to delete an account may also be submitted via the web page: https://sd-bridge.salesdoc.io/account-deletion. The Platform Operator processes such a request within a reasonable time, but no more than 30 (thirty) days.
10.2.3. Upon account deletion: contact and registration data is deleted or anonymized; certain information may be retained in archived form as part of the order history to the extent required by law; order records and related source documents are retained for the periods established by the tax and accounting legislation of the Republic of Uzbekistan; outstanding obligations must be fulfilled.
10.2.4. After account deletion, the phone number is released and may be used for a new registration.
10.3. The Operator may suspend or delete an account in case of a breach of these Terms, unlawful activity, harm to other Users, or provision of inaccurate information.
10.5. Discontinuation of the Platform. The Platform Operator may fully discontinue the App and the Platform, notifying Users through the App and/or the phone number provided at registration at least 30 (thirty) days in advance, except where a shorter period is required by law or caused by force majeure. Upon discontinuation of the Platform: outstanding orders are to be settled directly between the Retailer and the Distributor; personal data is deleted or anonymized, except for information subject to retention under the tax and accounting legislation of the Republic of Uzbekistan. Discontinuation of the Platform does not in itself give rise to any obligation of the Platform Operator to compensate Users for damages.
10.4. Notifications: the Platform Operator sends notifications to the User through the App (push notifications, in-app messages) and/or via the phone number provided at registration. Communication regarding a specific order (including with the Distributor Operator) takes place through the App (where the relevant functionality is available) or by other means of communication. Notifications are deemed received by the User upon delivery; where delivery cannot be established, they are deemed received 24 (twenty-four) hours after being sent.
11. User Content and Unacceptable Behaviour
11.1. The App displays Content received from Distributors and posted in accordance with Section 6 (catalogs, names, descriptions and images of goods, logos, banners). The App does not provide features for Users to publish their own content (messages, reviews, comments); should such features be introduced, the provisions of this Section shall apply to them.
11.2. Zero tolerance. The Platform Operator maintains a zero-tolerance policy towards objectionable Content and abusive behaviour. It is prohibited to post Content that infringes third-party rights or contains insults, threats, discrimination, unlawful or misleading information, or to engage in other abusive behaviour towards other Users.
11.3. Complaints and moderation. Complaints about objectionable Content and abusive behaviour may be submitted through the App or to the Platform Operator's email specified in Section 14. Upon a justified complaint, the Platform Operator removes such Content and disables the offending User within 24 (twenty-four) hours. Where the App provides messaging or other user-generated content features, a "Report" function and the ability to block an abusive User are available in the interface.
11.4. Distinct timeframes. The 24-hour timeframe applies to complaints about objectionable Content and abusive behaviour. Commercial requests relating to orders are handled within the timeframe set out in clause 9.1 (up to 10 business days).
12. Additional Terms for Users Who Downloaded the App from the App Store
12.1. These Terms are concluded between the User and the Platform Operator only, and not with Apple Inc. ("Apple"). The Platform Operator, not Apple, is solely responsible for the App and its content. These Terms do not provide for usage rules that conflict with the Apple Media Services Terms and Conditions.
12.2. The licence granted to the User is limited to a non-transferable licence to use the App on any Apple-branded products that the User owns or controls, and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.
12.3. The Platform Operator is solely responsible for providing maintenance and support services for the App. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.
12.4. In the event of any failure of the App to conform to any applicable warranty, the User may notify Apple, and Apple will refund the purchase price of the App to the User (if any was paid). To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of the Platform Operator.
12.5. The Platform Operator, not Apple, is responsible for addressing any claims of the User or any third party relating to the App or the User's possession and/or use of the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar legislation.
12.6. In the event of any third-party claim that the App or the User's possession and use of the App infringes that third party's intellectual property rights, the Platform Operator, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such claim.
12.7. The User represents and warrants that (i) the User is not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) the User is not listed on any U.S. Government list of prohibited or restricted parties.
12.8. The User must comply with applicable third-party terms of agreement when using the App, including the terms of the User's wireless data service agreement and the terms of the application store from which the App was downloaded.
12.9. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. Upon the User's acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against the User as a third-party beneficiary.
12.10. Any questions, complaints or claims with respect to the App should be directed to the Platform Operator using the contact details set out in Section 14 of these Terms.
13. Final Provisions
13.1. Governing language. These Terms are drawn up in Russian and English. In the event of any discrepancy, the Russian version prevails; the English version is a translation for information purposes.
13.2. Distribution via app stores. The download and use of the App are also subject to the terms of the relevant app store (Apple Media Services Terms and Conditions, Google Play Terms of Service).
13.3. Severability. If any provision of these Terms is held invalid, the remaining provisions remain in force.
13.4. Entire agreement. These Terms (together with the Privacy Policy and, for the Distributor, a separate agreement) constitute the entire agreement between the parties regarding the App.
13.5. No waiver. The Platform Operator's failure to exercise any right does not constitute a waiver of it.
13.6. Assignment. The User may not transfer its rights and obligations under these Terms to third parties without the Platform Operator's written consent.
14. Contact Information
Operator: «SALES DOCTOR SOLUTIONS» LLC (TIN 304418535), a resident of IT Park Uzbekistan
Address: 20a, 12 mavze, Yangi Hayot MFY, Yunusabad district, Tashkent, Republic of Uzbekistan
Phone: +998 55 500 03 05
Email: info@salesdoc.io